Delete Your DATOS Account

Last updated: 16 September 2026

App: DATOS
Package name: com.dioceseoftagum.datos
Developer: ADSph
Contact: datosproject2025@gmail.com

This page explains how to delete your user account for DATOS (com.dioceseoftagum.datos), the mobile and web application published by the Diocese of Tagum, Tagum City, Davao del Norte, Philippines — and exactly what data is erased and what is kept when you do.

You may delete your DATOS account at any time, for any reason, without contacting anyone first. There are two ways to do it. Both delete the same data.

Option 1 — Delete it yourself, inside the app

This is immediate and needs no approval from us.

Open the DATOS app and sign in with the account you want deleted.
Open the side menu and tap Settings.
Scroll to Account Management and tap Delete Account.
Type delete my account in the confirmation box, then confirm.

Your account and the data listed below are erased at once, and you are signed out. If you are told to sign in again first, that is a security check: log out, log back in, and delete the account within ten minutes of signing in.

Option 2 — Ask us to delete it, without the app

Use this if you have uninstalled DATOS, lost access to your sign-in provider, or simply prefer that we do it for you. Email us from the address associated with your DATOS account:

Email an account deletion request

If the button does not open your mail app, send a message manually to datosproject2025@gmail.com with the subject DATOS Account Deletion Request, and include:

the email address of the DATOS account to be deleted;
your full name as registered in the app;
your parish, vicariate or diocesan office, if you have one.

We verify that the request comes from the account owner before we act on it. Verified requests are completed within 14 days of receipt. We will confirm by email once the deletion is done. Deleting your account from our side removes exactly the same data as Option 1, except the items stored on your own phone, which only the app can clear.

What is deleted

Account deletion is permanent and cannot be undone. Deleted accounts and their data cannot be restored, and there is no recovery period.

Everything in this table is deleted immediately when you delete the account in the app, or within 14 days of a verified email request.

Data	What happens
Your sign-in account (the Google or Apple identity and email address you sign in with)	Permanently deleted from Firebase Authentication
Your role and permissions: your DATOS role record, any permission to schedule meetings or build surveys, and your Disaster Responder access	Permanently deleted
Your member profile (name, photo, phone number, birthday, gender, diocese, parish, GKK and apostolates) and the profile photos you uploaded	Permanently deleted
Your Prayer Hub activity: the prayers you posted, with their photos and every comment on them; your comments and reactions on other people’s prayers; the list of people you follow; the personal notifications sent to you	Permanently deleted; your prayers leave the shared Prayer Hub feed within a few minutes
Your parish and GKK groups: your memberships and requests to join; the posts you made, with their photos and every comment on them; your comments and reactions on other people’s posts	Permanently deleted
The Fellowship: your Journey and everything you shared on it, with its photos, videos and every comment on it; your comments and reactions on other people’s sharings; your companions, the requests either way and your blocked list	Permanently deleted. You leave your companions’ lists, and what you shared with everyone leaves the Fellowship within a few minutes.
Messages: your entry in the list people search, your place in every group and chat room, and the address your phone is notified at	Permanently deleted
Your rating and feedback about the app	Permanently deleted
Your support tickets and their messages	Permanently deleted
Your answers to surveys	Permanently deleted
Your requests to be listed as a member of a GKK, apostolate, DCLAIM group, congregation or corporation, and every roster entry that carries your email address	Permanently deleted. A roster line that a keeper typed with your name but no email cannot be matched to you, and stays.
Live Chat: your place in a session that is still open, and the messages you sent in it	Permanently deleted
Event registrations: the email address that linked a registration to your account	The email is removed; the registration itself is kept (see below)

Cleared from the phone you delete from

When you use Option 1, the app also clears from that device:

your bookmarks, personal prayers and confession journal;
your prayer schedule and your Call to Prayer reminder choices (the Angelus, the three o'clock prayer and the Holy Rosary). The Angelus and three o'clock reminders go back to on, as they are for everyone;
the marks that remember which surveys you answered;
the saved copies of the Prayer Hub and Fellowship feeds.

Display settings (dark mode and text size), songs you downloaded, and the offline copy of the public parish directory stay on the phone until you uninstall the app. None of them is about you.

What is kept, and why

After deletion, we keep:

Donation records — kept where Philippine financial, tax and auditing law requires them, for the period that law prescribes, and used for no other purpose.
Audit log entries — the diocese’s internal record of role changes and administrative actions, which may name your email address. No one can edit or remove them, which is what makes them a trustworthy record.
Meetings you scheduled — they stay on the calendar for the people invited to them, and still show you as the host.
Event registrations — the registration itself (name, gender, parish and age) stays with the event’s organisers, and the event’s anonymous public counts are unchanged. Only the link to your account is removed.
Diocesan records you encoded in an official capacity — parish, GKK, clergy, school, event, document and similar records belong to the Diocese of Tagum and stay exactly as they are.
Disaster-map alerts you posted as a Disaster Responder keep the email address of the responder who posted them, as part of the emergency record.
Transcripts of past Live Chat sessions that the diocese has already archived.
One-to-one conversations in Messages stay with the other person, as their own record of what was said to them.
Notifications already delivered to other people, such as “Maria reacted to your prayer”, stay in their own inboxes.
Anonymous statistics — visit and screen-time counts that carry no name, email address or account identifier.
Backups — the diocese keeps backup copies of its database to recover from a failure. A backup made before your deletion may still hold your record until that backup is replaced; backups are used only to recover the diocese’s records.

Deleting the app is not the same as deleting your account

Uninstalling DATOS removes the app from your device but leaves your account and its data on our servers. Use one of the two options above if you want the account itself erased.

Questions

Diocese of Tagum — Pastoral Office
Tagum City, Davao del Norte, Philippines
datosproject2025@gmail.com